Privacy Policy

Privacy Policy

Effective Date: [7- 08 – 2025]
Last Updated: [30 – 08 – 2025]

At ThalaThreads, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Processed securely through Razorpay (we do not store your card or banking details).
  • Technical Information: IP address, browser type, device details, and cookies for better user experience.
  • Order Details: Products purchased, order history, and preferences.

2. How We Use Your Information

We use your information for:

  • Processing and fulfilling your orders.
  • Delivering products to your address.
  • Sending order updates, invoices, and shipping details.
  • Customer support and responding to your queries.
  • Improving website functionality and user experience.
  • Marketing and promotional communications (only if you opt-in).

3. Payment & Security

  • We use Razorpay as our secure payment gateway.
  • Razorpay encrypts your sensitive payment details using advanced security technologies.
  • We do not store or have access to your card details, CVV, or net banking credentials.
  • All transactions are processed through secure SSL connections.

For more details, you can review Razorpay’s Privacy Policy here: https://razorpay.com/privacy/

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.
However, we may share your information with:

  • Delivery partners & couriers (only shipping details).
  • Payment processors (Razorpay for secure transactions).
  • Legal authorities (if required by law).

5. Cookies

We use cookies to:

  • Improve website functionality.
  • Remember your preferences (like cart items).
  • Track analytics for better service.
    You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your information.
  • Opt-out of marketing communications at any time.
  • Request deletion of your data (unless required for legal/transactional purposes).

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Complete your purchases.
  • Provide customer support.
  • Comply with legal or tax obligations.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

ThalaThreads
📧 Email: thlathreads.shop@gmail.com
📍 Address: Haryana